At Refresh Renovations we’re changing the way the world renovates. And that’s no small thing. We looked at the $36 billion renovation industry and thought that if it was a house, you’d demolish it and start again.
The catch? They have to really want it. Sure, they need the right skill set, but attitude is front and centre. That’s why not everyone who looks at a Refresh Renovation franchise buys one. It’s also why not everyone who wants to buy one gets one. We’re changing the way the world renovates. And that starts with you.
Why you’ll be happy you chose Refresh
Refresh Renovations is the world’s leading renovations company. Established in New Zealand in 2010, Refresh Renovations has more than 40 franchises in its home country and globally more than 80 after the roll out of the franchise group in Australia, the United Kingdom and North America.
The enormous scale of this market means that, with the right plan in place, the only limit to your earning potential is your ambition.
- Refresh is a management franchise model - not looking for franchise partners with building or renovation experience
- You’ll be joining an established global brand that has done the foundation and groundwork for you
- Work for yourself, not by yourself - all the benefits for running your own business, with a low-risk career change
- Low start up and running costs - no premises, equipment or material investment required
- We use a proven process that can help anyone with a business and customer-service mindset succeed
- Owning a business asset with uncapped potential
- We provide you with full training in our innovative IT-based business management systems
- Ongoing business training and marketing support from a large team of specialists including your dedicated Franchise Business Manager
- You’ll be entering a huge and stable market that is untapped
The Industry
The home renovation market has a massive problem - fragmentation and disorganisation. It is estimated that over 30% of projects end in a dispute because of this.
Our process is designed to reduce the common pitfalls in renovations such as budget-blowouts and timeline delays. We have engineered a very powerful model that combines a fully integrated software system, enabling Refresh franchisees to deliver the best customer experience and solve a massive problem for both homeowners and contractors.
Research by Harvard University’s Joint Centre for Housing Studies in 2014 also shows that Refresh’s process is proven by their study.
Harvard research concludes: “Building a trusted and recognisable brand on a national scale for which consumers would pay a premium, such as with franchising or strategic alliances, would likely transcend many of the other obstacles to scaling in the home renovation industry.”
You can achieve business success by improving the customer experience through communication as you offer one point of contact throughout the whole renovation process.
Create a business you’ll be proud of
Harvard also says: “..strong leadership and business acumen are the most important factors for successfully scaling in this industry”
Our franchise owners are not builders, they come from a variety of career backgrounds, many of which have nothing to do with home renovations. Some have backgrounds in pharmacy, IT Sales, real estate, engineering, banking and management.
You’ll be business-driven with a growth mindset and an interest in marketing and building a scalable business. Our most successful franchisees have strong relationship management skills and are great communicators that pride themselves on providing an exceptional customer experience.
We can provide you with training in this area, provided you have a few key skills and aspirations: Strong leadership skills, business-minded, ability to make customers feel important and supported, motivation to build a multi-million dollar business, sales and marketing abilities, enthusiasm and positivity, an interest in home renovations.
Group behind Refresh Renovations announces 100 franchises across three franchises
Success Story - Jeff Clark
Originally I worked in the IT industry where I focused on sales, sales management, and executive management. I had built three times but didn’t have any professional experience within the construction industry. I'd actually taken a sabbatical from my job and was sitting on the sofa and decided to fire up Trademe and have a look at what was for sale. At the time I had no intention of purchasing anything, it was just purely out of interest, and then I saw the Refresh franchise and things went quickly from there.
I went forward into the due diligence process, which is not particularly hard. It's just a process with lending providers, a lawyer, an accountant, and the Refresh head office team. The part I found hard was going from the certainty of income with a salary to what felt like jumping out of a plane not knowing whether my parachute would open. In the end, it was an easy decision for me as the pros far outweigh the cons.
I have spoken with a number of prospective franchisees and, when sharing what my experiences as a Refresh Renovations specialist have been and what skills have helped me, I always tell them that it is all about temperament. Being affable, approachable, and having empathy are all important skills as a Refresh Renovations franchise owner. I have found that transferable soft skills are also helpful skills to have. Having the skills and abilities to manage people, manage cash flow, exceed customer expectations, manage relationships, and think strategically all help a Refresh Renovations business to grow. Attention to detail and good communications skills are also important.
It may sound odd, but the mere fact that there is an exceptional renovation process in place is very beneficial and supportive when starting out as a Refresh business owner. The industry is typically piecemeal, fragmented, and it lacks discipline and order. This can translate into project management hell for the homeowner, together with the cost and time overruns that it leads to. Offering a best practise process, backed up by project management disciplines (with software to drive them) makes a massive difference to the quality of the project and to the homeowner's experience.
There are some definite benefits to owning a Refresh business. I'm not a morning person - I got out of bed this morning at 8:15AM feeling rested and ready to zap the day. That I could stay at home before my first meeting was a bonus. Later, I took my designer out for lunch and we talked about life and not work. There is plenty to do, and today was a little indulgent, but it's my choice. Not having to conform to someone else's ideals is liberating. I also get to spend a lot more time with my young son Ben and wife Wendy which is awesome.
If you have the temperament and soft skills then pick up the phone. I find franchise ownership hugely rewarding on many levels and if you're a thinker/doer so will you. Don't be dissuaded by not having a formal construction industry background, it is simply not a problem. We are all on a bus going somewhere, it is just whether you are content to sit at the back and let someone else drive it or whether you want to grab a hold of the steering wheel.
The support network from head office and other franchisees in the group add a lot of value to beginners like me
It was an opportunity for me to get into an exciting industry that I was interested in but didn’t have a huge amount of knowledge or experience in. I knew when buying a franchise that it would allow me to join this industry and get the experience and knowledge.
I’ve replaced my salary now. I’ve got a lifestyle now. I’m building an asset—which you can’t do when you’re on a salary.
I’ve replaced my salary now. I’ve got a lifestyle now. I’m building an asset - which you can’t do when you’re on a salary.
The support network from head office and other franchisees in the group add a lot of value to beginners like me.
“The directors are pretty smart, trustworthy guys and I kind of felt they knew what they were talking about - (I) had faith in the directors, the systems and the people.” - Mark Morrison, Wellington franchise owner & former design engineer (on why he chose Refresh)
“WOW! Refresh Renovations are a breath of fresh air! Prompt response to my enquiry, initial meeting informative and professional, follow up communication outstanding - such an amazing service!
They project manage the renovation from start to finish! This took the stress out of having to organise different contractors for each component of the renovation and meant there would be just one point of call for any issues that might arise.
Refresh Renovations: How We Support You
Refresh Renovations: The Best Renovation Company
