At Refresh Renovations we’re changing the way the world renovates. And that’s no small thing. We looked at the $36 billion renovation industry and thought that if it was a house, you’d demolish it and start again.
The catch? They have to really want it. Sure, they need the right skill set, but attitude is front and centre. That’s why not everyone who looks at a Refresh Renovation franchise buys one. It’s also why not everyone who wants to buy one gets one. We’re changing the way the world renovates. And that starts with you.
Why you’ll be happy you chose Refresh
Refresh Renovations is the world’s leading renovations company. Established in New Zealand in 2010, Refresh Renovations has more than 40 franchises in its home country and globally more than 80 after the roll out of the franchise group in Australia, the United Kingdom and North America.
The enormous scale of this market means that, with the right plan in place, the only limit to your earning potential is your ambition.
- Refresh is a management franchise model - not looking for franchise partners with building or renovation experience
- You’ll be joining an established global brand that has done the foundation and groundwork for you
- Work for yourself, not by yourself - all the benefits for running your own business, with a low-risk career change
- Low start up and running costs - no premises, equipment or material investment required
- We use a proven process that can help anyone with a business and customer-service mindset succeed
- Owning a business asset with uncapped potential
- We provide you with full training in our innovative IT-based business management systems
- Ongoing business training and marketing support from a large team of specialists including your dedicated Franchise Business Manager
- You’ll be entering a huge and stable market that is untapped
The home renovation market has a massive problem - fragmentation and disorganisation. It is estimated that over 30% of projects end in a dispute because of this.
Our process is designed to reduce the common pitfalls in renovations such as budget-blowouts and timeline delays. We have engineered a very powerful model that combines a fully integrated software system, enabling Refresh franchisees to deliver the best customer experience and solve a massive problem for both homeowners and contractors.
Research by Harvard University’s Joint Centre for Housing Studies in 2014 also shows that Refresh’s process is proven by their study.
Harvard research concludes: “Building a trusted and recognisable brand on a national scale for which consumers would pay a premium, such as with franchising or strategic alliances, would likely transcend many of the other obstacles to scaling in the home renovation industry.”
You can achieve business success by improving the customer experience through communication as you offer one point of contact throughout the whole renovation process.
Create a business you’ll be proud of
Harvard also says: “..strong leadership and business acumen are the most important factors for successfully scaling in this industry”
Our franchise owners are not builders, they come from a variety of career backgrounds, many of which have nothing to do with home renovations. Some have backgrounds in pharmacy, IT Sales, real estate, engineering, banking and management.
You’ll be business-driven with a growth mindset and an interest in marketing and building a scalable business. Our most successful franchisees have strong relationship management skills and are great communicators that pride themselves on providing an exceptional customer experience.
We can provide you with training in this area, provided you have a few key skills and aspirations: Strong leadership skills, business-minded, ability to make customers feel important and supported, motivation to build a multi-million dollar business, sales and marketing abilities, enthusiasm and positivity, an interest in home renovations.
Success Story - Hayley English
I graduated from César Ritz College in Switzerland with a double bachelors degree in Hospitality. One degree was from Brig, Switzerland and the other from Washington State University, in the United States. I have worked in Switzerland, California, Texas and Georgia. I have also worked in quite a variety of hotels, including: Kempinski, Rosewood, Omni, Westin and the Kessler Collection.
The majority of my hospitality work focused on the Food & Beverage Department. I was in charge of daily operations of food and beverage outlets as well as team engagement with customers. I also carried out work in human resources where I assisted with department projects, compliance, and overall morale of employees.
I enjoyed the hospitality sector for its fast pace and the different atmosphere - no two days were ever the same. However, most enjoyment came from customer service where I could make a difference and create a memorable experience for customers.
What stood out about Refresh for me was its value proposition: "Ensuring residential homeowners get the renovation experience and outcome they desire for the best possible value."
I wanted to join a brand and community that really ensured the best overall experience for the client throughout their renovation project by delivering a five star renovation experience. I also had the desire to start my own business. Choosing Refresh captured my interest in home renovations, and project management.
Since becoming a Refresh franchise owner, I have found many skills from the past being beneficial to the needs of this new venture. These include: project management, a can-do attitude, and leadership.
The overall five step process for completing a renovation is fantastic. Along with the process, Refresh has developed IT systems and procedures that help facilitate the day-to-day operations of the business. Having the resources to aid in the planning and implementation of an online advertising campaign is another great support, especially when online is already so competitive. With Refresh, there is a team there to support you!
My advice to potential franchisees is don't be intimidated if you have no prior renovation experience. At first I was really intimidated but I realized that there is more to running a successful franchise than detailed renovation know-how. What drives a successful franchise is following the 5 step Refresh Renovations process, focusing on excellent customer service, investing in the business, great leadership to develop a team (that will deliver on the renovation knowledge) and utilizing the IT systems and procedures in place.
“The directors are pretty smart, trustworthy guys and I kind of felt they knew what they were talking about - (I) had faith in the directors, the systems and the people.” - Mark Morrison, Wellington franchise owner & former design engineer (on why he chose Refresh)