PACK & SEND : A 15-Year PACK & SEND Owner on Building a Service-Centre Business
How to use this video
This video features insights from a current franchisee sharing their experience with the PACK & SEND franchise. As you watch, listen for details about daily involvement, support, and challenges as well as successes. If this perspective resonates, the next step is to request more information and speak directly with the franchisor.
About This Video
In this PACK & SEND franchise partner testimonial, a long-tenured 15-year owner walks prospective Australian operators through the comparison that drove him from a Harvey Norman computer franchise into PACK & SEND. The two systems sit at opposite ends of the franchise economics spectrum — the previous role meant long retail hours and hard work, while PACK & SEND offered B2B trading hours, easy staff training, a low break-even point and a model the owner kept coming back to as he evaluated his next chapter. He started his PACK & SEND service centre as a Greenfield site in 2008, and the launch coincided with the global financial crisis hitting in the same month. With hindsight, he says the timing was less of a blow than expected — the centre reached break-even in roughly three months, which is strong by Greenfield standards, and the broader B2B service-centre model proved resilient through the downturn. Premium service is what he calls the secret of the system, and that has been built into the operating playbook from the beginning. Over 15 years, the network has expanded — and the owner notes that the more service centres in the system, the better the service he can give his own customers. PACK & SEND community quality is a real differentiator in the marketplace, and operators can deliver a service no one else can because the network covers more endpoints. He has scaled his own operation from the original retail centre into a larger logistics-style space that handles pallets and bulkier items. His closing observation is on franchise growth post-COVID. The reasons he originally joined are still valid — and the resilience, broad-based business mix, premium price/premium product position has only become more relevant. The last three years have been astronomical growth, and he attributes that partly to head office's genuine care for franchisees. Request information on a PACK & SEND franchise to learn about Australian territory availability and the support package.