PACK & SEND : Deborah Nikorima Runs Her PACK & SEND Franchise as a Family

In this PACK & SEND owner insights video, franchise partner Deborah Nikorima walks prospective Australian operators through why she chose a PACK & SEND service centre and what running one looks like for her family. The decision was driven by the excitement of a new challenge alongside the practical flexibility of owning the business and working her own hours — the two pillars existing franchise partners across the network keep coming back to. Deborah's three-word summary of PACK & SEND is exciting, challenging and success — words that capture both the day-to-day nature of running a service centre and the longer arc of operating a service-centre business successfully over time. The challenge piece is honest: freight forwarding and customer service work has real operating depth, and franchisees who lean into the learning curve build a stronger book of business than those looking for a passive operating model. On the operating benefits she has experienced inside the PACK & SEND franchise, Deborah highlights three: building rapport with new customers, learning the wide range of services the brand can offer, and being part of a freight-forwarding-and-customer-service business that is genuinely new and challenging compared to her previous work. That combination — relationship-driven sales plus operational depth — is the differentiated business profile a PACK & SEND franchise partner inherits. The happiest part of being a PACK & SEND franchise partner, Deborah says, is that she operates the franchise as a family — there is no 'I' in team, and the business runs on shared ownership of the customer experience and the operating workload. Request information on a PACK & SEND franchise to learn about Australian territory availability, family operating models, the application journey and the support package the brand provides to new franchise partners.