PACK & SEND : From Inquiry to Service Centre, The PACK & SEND Application Journey
How to use this video
This video focuses on the franchise opportunity itself, including what ownership may involve and how the system operates. As you watch, consider the expectations around time, responsibilities, and investment level. If the opportunity aligns with your goals, the next step is to request more information and speak directly with the franchisor.
About This Video
This PACK & SEND franchise application journey video walks prospective Australian operators end-to-end through the process of becoming a PACK & SEND franchise partner — from initial inquiry through induction training and into the marketing support that drives a new service centre. The brand's R&D team explains that they are the first point of contact for franchise inquiries, and the video pairs head-office voices with existing franchise partners reflecting on their own pack-and-send journeys. The application process is structured across five stages, including interviews, meetings and store visits to existing franchise partners, and typically runs six to twelve weeks. That timeline is intentional: it allows the prospective franchisee to assess whether PACK & SEND is the right fit, while letting the franchisor evaluate whether the candidate is right for the brand. Legal and accountancy advice is built into the process. When approved, new franchise partners join an international brand and a national network of like-minded entrepreneurs. Induction training is a comprehensive four-week programme covering freight and logistics industry context, multi-channel sales strategy, B2B selling and business development, plus practical in-store learning around packing standards and operations. Beyond induction, ongoing support includes a B2B sales growth programme with multiple entry levels, regular business improvement meetings, business planning resources and reporting platforms — delivered in formats designed to fit different operator needs. The brand puts particular emphasis on its marketing engine. The marketing team sets up everything for a new service centre — websites, Google, social — and plugs operators into the brand's digital marketing infrastructure for instant results. The brand website attracts more than 200,000 visitors per month, marketing channels deliver online booking revenue and leads 24/7, and PACK & SEND is confident enough in the formula to back a guarantee — pay up to six figures to the franchise partner if the marketing channels fail to deliver minimum trackable brand leads. Request information on a PACK & SEND franchise to begin the application journey.