GroutPro Australia : How GroutPro Restored 78 Units at Ocean Pacific Resort

Dwayne Buckley, General Manager of Ocean Pacific Resort Broadbeach on the Gold Coast, opens this customer-side testimonial with the constraint every hospitality operator faces: 78 units, around 16,000 visitors a year, and a maintenance backlog he was struggling to keep ahead of. He spotted GroutPro on the side of a service van and called the local operator, Hugh, that same day. What followed is exactly the kind of B2B relationship a GroutPro franchisee can scale a territory on. Hugh worked through all 78 units across a roughly six-month programme, slotting into the resort's tight maintenance windows — 24-to-48-hour turnaround between guests at an annual occupancy of 92% — and accommodating the schedule rather than asking the resort to flex around tradesperson availability. Dwayne credits the engagement with helping the resort hold a number-one TripAdvisor position in its Gold Coast self-catering category — non-trivial for a property where rooms are only cleaned at check-in and check-out, leaving very little window to maintain bathroom standards to guest expectations. Repeat corporate visitors like the Magic Millions gave the resort the ability to schedule GroutPro maintenance up to six months in advance, which removed last-minute scheduling risk and maximised owner returns by minimising units offline. For prospective GroutPro franchise partners, this customer testimonial is the clearest evidence of what a well-run client relationship looks like inside the model. Watch Dwayne Buckley walk through the engagement and see how the GroutPro service can win and keep large hospitality accounts on the strength of scheduling discipline, quality and relationship continuity.