For over 40 years, we’ve helped many Australians reach their dream of being business owners. And now, we want to help YOU feel like a V.I.P. at work and at home!
The first home services franchise company
V.I.P. was the very first home services franchise company in Australia and the 3rd franchise company to be set up in the country. Established in 1979, it’s been going from strength to strength, has won multiple awards, and today remains a proud family business.Why become a V.I.P. franchisee?
Support at every step
Working for yourself doesn’t have to mean working by yourself. From business training to HR, legal, operations, bookkeeping, technology, marketing support and more, we’re with you every step of the way.Our ongoing support includes:
- Guaranteed income of your choice
- Local leads with no lead fees
- Discounts on products, equipment and insurance
- Uniforms and vehicle signage provided in starter kit
- Cloud-based bookkeeping with full support and training
- Advertising and digital marketing campaigns
- Tailored business model and marketing support
Future focus
At V.I.P. we’ll continue to embrace the latest technologies, innovate, and stay at the forefront of the home services industry. Our aim when we began way back in 1979, was to offer the very best service and treat every single customer as a V.I.P. – and that’s one thing that will never, ever change.Get started in 5 simple steps
1. Meeting
Speak with one of our managers so we can understand what you’re looking for as a business owner – and you can see if it’s the right fit for you and your family.2. Day in the field
Join one of our experienced franchisees and get hands-on to see what a typical workday involves.3. Application & agreement
Once you’re ready to apply, you’ll then get to review your draft agreement and disclosure documents with one of our managers. We’ll cover your equipment options, insurance, areas of work and more – and then send you the official documents to sign, as well as your start-up kit.4. Training
You’ll feel as prepared as possible to start your business, with training on using equipment safely, how to quote and use our Lead Management System, understand customer expectations and more.5. Settlement
We check everything is in place for you to get up and running – from setting up your personalised V.I.P. website to providing marketing assistance. Then you’re ready to go!Get started today!
V.I.P. franchisees have their say to help shape future focus
Experts agree that the most successful franchisors are those who don’t shy away from investing in their operations and making the changes needed to secure their future in an ever-evolving world. From the very beginning, 43-year-old family business V.I.P. Home Services has strived to continually improve its systems and support for both franchisees and their customers.
One of the ways it does that is by seeking and promptly responding to franchisees’ feedback. This year was no different, with V.I.P. sending out a survey to gauge satisfaction in several areas including communication, advertising, accounting software, training, uniforms and support.
Survey highlights
- Almost 70% of franchisees are satisfied with the friendliness of V.I.P.’s National Support Centre.
- Over 80% of franchisees are satisfied with the support they receive from the National Support Centre.
Roadmap for the future
After analysing the responses, V.I.P.’s management team presented the Board with several key recommendations for improvement across the business. These have already been integrated into an 18-month project plan, which will be prioritised alongside significant investment in new technologies.
“Our mission has always been to help everyone feel like a V.I.P. – especially our franchisees,” said V.I.P. Home Services National Marketing Manager, Kara Reek.
“To do that, we need to listen to feedback and take action to help our franchisees succeed in every way possible.”
Not only is the future bright for the business and its existing franchisees, it’s also a great time for people who are looking to buy their own business – especially as there is more demand than ever for V.I.P. franchisees across Australia. So if you want to be your own boss, with the support of an established business that’s built around your needs, get it touch with V.I.P. today.